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  Customer Service Hours:
 
Mon-Friday 9am to 12am
Sat-Sun 10am to 6pm
 
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  Home > Company
 

Company

The mission of NetCarats is to provide our customers with superior service, premium quality and exceptional value. We believe it is our high quality standards and total commitment to bringing our customers the very best prices that sets us apart from other online diamond retailers.  

Company > Executive Team

NetCarats has assembled a highly skilled management team that has more than 40 years combined experience in the diamond wholesale business, as well as expertise in finance and business development.

The company founder is a member of the Diamond Dealers Club of New York and the Jewelers Board of Trade. He also brings with him well-established relationships with diamond manufacturers throughout the world - providing NetCarats with direct access to a vast supply of premium quality stones.

Company > Service

We realize that shopping for a diamond can be an overwhelming experience. Our team of diamond experts are available Monday-Friday, 9 a.m. - 5 p.m. to answer your questions and guide you through the diamond buying process.

Customer service hours are extended for your convenience during the holiday season.

Our website has been designed to give you everything you need to know to purchase a diamond with greater confidence.

Company > Service > Shopping Advice 

We realize that NetCarats is not the only online retailer you will visit. Purchasing a diamond takes time and lots of research.

However, we are confident that after you have done your research, you will find that NetCarats offers the best quality diamonds at the lowest prices. 

Company > Service > Secure Shopping

NetCarats takes the security of your transaction very seriously and uses the latest encryption technology to protect your credit card and other personal information.

The information you provide to us is protected by utilizing SSL (Secure Socket Layer) software. SSL prevents hackers from accessing your personal information.

Whenever you are shopping online, make sure the website from which you are making a purchase uses SSL security. To check for SSL security, look for the yellow padlock icon in the bottom right corner of your computer screen. Click on the icon to view the SSL security certificate.

At NetCarats we have taken all the necessary steps to ensure that your personal information is secure. That, combined with our 30-day return policy, makes shopping for a diamond on NetCarats a safe and worry-free experience.

NetCarats is a member of the Better Business Bureau and the Jewelers Vigilance Committee.

Company > Quality

At NetCarats you'll find the highest quality diamonds certified by the most respected independent certifying laboratories, including:


All of our loose diamonds meet strict quality standards and are accompanied by a grading report from GIA, EGL USA, or AGS.

 
"Changing the way you buy Diamonds. Forever...."