NetCarats Mission Statement

NetCarats’ aim is to bring exceptional quality and value to its customers, as well as superior customer service. Our mission is to build a superior quality online retail store, that will be easy for our customers to use, as well as to build long term relationships with our customers.

This is what our customers have to say about us:

Received the diamond and it's beautiful. B. H.

Received the diamond and it's beautiful. B. H.

First, I would like to thank you for your quick and courteous reply; your web interface and customer service are top notch. J. C.

The order arrived. The product and service exceeded my expectations. Thank you. Bob

You worked with me to get the perfect ring and she was absolutely blown away. Jim

Dear Netcarats Management,
Over the past week I have been engaging with your service to purchase a loose stone for my engagement ring. Having worked with literally thousands of customer service representatives and systems over the course of my career I can say without a doubt that yours is excellent. I am currently in the process of returning one stone in exchange for another (my fault, not yours) and throughout that process your staff as been extremely helpful and accommodating. I wish other customer service teams were as helpful; life would be much easier! Thanks again, J.

Just letting you know that I have received the ring. It's fantastic and better than I had expected. Thank you!

I didn't get a chance to update you, but thank you so much! When I got the ring, it was a stunner! You guys did an exceptional job! Amazing diamond as well! More importantly she was absolutely shocked by it! I have already begun to recommend you guys and will continue to do so.

Dear Customer Service, I just got the ring. It looks great. Thanks for the good service.

Dear Netcarats,
Thank you for a fantastic experience. My fiance loved the ring!. The entire process was fantastic despite it being the Christmas rush. I would be glad to endorse your products. sincerely, A.B.

Dean, Thank you so much for helping me pick the ring for my girlfriend. It really is perfect!!. G

I just wanted to say I received my pendant yesterday and I love it! Thank you so much for the amazing speed in getting it to me and the excellent customer service. I will be sure to bookmark your site and look at Netcarats for my next jewelry purchase! T.

Dean, Thank you so much for helping me pick the ring for my girlfriend. It really is perfect!!. G

I just wanted to say I received my pendant yesterday and I love it! Thank you so much for the amazing speed in getting it to me and the excellent customer service. I will be sure to bookmark your site and look at Netcarats for my next jewelry purchase! T.

My order just arrived. Thank you so much for getting it to me so quickly. I’ll definitely be looking to do business again in the future. Thanks. - MJN, Pennsylvania

You have been a wonderful help, please pass this along to your supervisor!! I received my ring this morning. Thanks again for all of your help and patience! - J Smith, Kansas

RECEIVED MY RING AND I CANT THANK YOU ENOUGH ! IT IS A GREAT ITEM AND YOU ARE VERY EASY TO DO BUSINESS WITH :) - Ms. G, Stockton, CA

Thanks for the great experience and low prices! - E.W., South Carolina

I was very pleased. The stones were larger and of better quality than any comparably priced diamonds. Delivery was also very prompt. I will definitely look to NetCarats for my next diamond purchase. - Mr. F. W.

Sourcing Diamonds to Provide you Exceptional Value

We purchase our diamonds and diamond jewelry directly from the specialized diamond manufacturers of Israel, Belgium and India. By selling direct from the manufacturer to the consumer, we are able to keep out the various layers of middlemen historically associated with the diamond industry. This allows us to control costs and pass the savings to the consumer. Moreover, by being an online retailer we do not have the overhead normally associated with brick and mortar retailers. By keeping our sourcing, manufacturing, and distribution streamlined, we are able to maintain very tight quality control over our products, as well as control costs.