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  Home > Returns
 

Return Policy and Procedure

At NetCarats we want you to be completely satisfied with your purchase. The following return policy applies to your purchase:

  1. All purchases of equal to or less than $15,000 can be returned within 30 days of receipt of the package by you for a full refund.

  2. All purchases of $15,001 and more can be returned within 15 days of receipt of the package by you for a full refund.

  3. Custom made jewelry may be returned within 30 days of the receipt of the package by you, and will be subject to a 30% restocking fee. Only the custom jewelry will be subject to a 30% restocking fee, the Diamonds included in the Custom jewelry may be returned subject to items 1 & 2 above, and will not be subject to a restocking fee.
    PLEASE NOTE: Setting a Diamond in a Setting that is available on our website is NOT considered custom jewelry, similarly, resizing a Ring is also NOT considered custom jewelry and may be returned for full refund.

  4. Jewelry pieces that are available on the website and have been altered upon the customer's request can be returned within 30 days of receipt of the package by you, and will be subject to a 20% restocking fee.
    PLEASE NOTE: Setting a Diamond in a Setting that is available on our website is NOT considered alteration of the jewelry and is not subject to a restocking fee. Similarly, resizing a Ring is also NOT considered an alteration and may be returned for a full refund.

  5. Eternity Rings can be returned within 30 days of receipt of the package by you, and will be subject to a 20% restocking fee.

Processing your Return
We will start processing your Return promptly upon receipt. Once we have received your Return package, the package and its contents will be examined by one of our Return Specialists. In addition to examining the Diamond, your Return will be examined for any signs of wear, or to determine whether it has been altered or resized. Returns suggesting any such signs of activity will not be accepted. Once the Return has been accepted, we will process your Credit within 3-4 business days.

Preparing your Return Package
To prepare your package for Return, please follow the three steps listed below:

  1. Return Code
    Please contact us at 1-866-387-4134 or at customerservice@netcarats.com, and you will be provided a Return Code. Write this Return Code on the return mailing label sticker provided to you.

  2. Packaging
    Put together a return package that includes everything that was shipped to you, including all of the paperwork, certificates and any other documents. You will be charged a Replacement fee of $150 if we do not receive the original Diamond Grading Certificate that was sent to you. Please note that the product you are shipping back to us should be in the exact same condition and quality in which it was delivered to you. Please package all the contents securely in a cardboard box that can be purchased at your local post office or mailing center.

  3. Shipping and Insuring:
    **** Important Note: NetCarats does not specifically endorse or otherwise guarantee any services provided by a third party shipping carrier, and this information is provided solely for the customer's convenience. NetCarats will not bear any responsibility towards loss or damage to return packages.****

    1. Less than $500 - If the purchase you are returning cost less than $500, you can use any carrier for shipping (USPS (United States Postal Service), UPS, or FedEx). We highly recommended that you ship your package to us insured, and with a Return Receipt so you can receive confirmation of its receipt by NetCarats.

    2. More than $500 - Ship your package via USPS Registered Mail. Be sure to insure your package for its full value, and ask for a Return Receipt so you can receive confirmation of its receipt by NetCarats. Please note that UPS and FedEx will not insure a package for more than $500.

Additional Suggestions for Returns

Insurance - When sending valuable merchandise through the mail you want to protect it against loss, damage or theft. The USPS allows you to add insurance to insure your mailed merchandise up to $5,000. To purchase insurance from the USPS, you must complete an Insurance Form, which can be found at the post office.

Registered Mail - This is the most secure service that the USPS offers. When returning your purchase, we recommend that you do so via registered mail, which provides insurance coverage up to $25,000. Packages sent via registered mail are placed under tight security from the point of mailing to the point of delivery. To protect against loss or damage, postal insurance is provided for articles with a maximum declared value of $25,000.

To ship via USPS registered mail you will need to bring your Return package to your local post office branch. A postmaster may require that an item of unusually high value be shipped only from the main post office or at designated stations or branches.

Return Receipt - We recommend that you use the Return Receipt Service along with the registered mail service. With the Return Receipt Service you will receive confirmation once the package has been received by NetCarats. This confirmation will come in the form of a postcard signed by the person who received the package. The Return Receipt Service must be purchased at the time you mail your Return package.

For additional information on any of these services, please contact the USPS directly at 1-800-ASK-USPS, or visit their website at www.usps.com

DISCLAIMER: EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, NETCARATS MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE MATERIALS OR INFORMATION PROVIDED HEREUNDER OR ANY OTHER PERFORMANCE HEREUNDER. NETCARATS HEREBY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.

All issues and questions concering the construction, validity, interpretation and enforceability of this Return Policy or the rights and obligations of the parties in connection with this Policy, shall be governed by, and construed in accordance with, the laws of the STATE OF MINNESOTA without regard for conflicts of law doctrine of any jurisdiction.

 
"Changing the way you buy Diamonds. Forever...."